Refund Policy

Who we are

Ask Tidy Nest is owned by MATCHYOURTUTOR LTD. In this policy, "we" and "us" mean Ask Tidy Nest and MATCHYOURTUTOR LTD.

14 day cooling off period

You have 14 days from the date of purchase to cancel any plan.

• No advice received yet: full refund.
• Advice already received: we refund the price minus the value of the service used, worked out by the number of days used.

Monthly plan

Cancel the 1 Month plan any time before the next payment date. You keep access until the end of the month already paid for. We do not refund part months after the 14 day period.

3 month, 6 month and 1 year plans

After the 14 day period, these plans are not refundable. Your access continues until the end of the plan.

Lifetime plan

The Lifetime plan follows the same 14 day rule. After 14 days, the Lifetime plan is not refundable.

Problems with our service

If we fail to reply within the time promised by your plan, or our advice falls short of what we describe on our website, tell us. We will put things right or give a fair refund.

How to ask for a refund

Send a WhatsApp message to 07881 028769 with your name, the email used at checkout and your plan. We reply within 2 working days.

When you get your money

Approved refunds go back to the card used for payment within 14 days. Your bank then needs 5 to 10 working days to show the refund on your statement.

Your legal rights

This policy does not affect your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.